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How do I get support for Java Script?
How do I use HTML in my descriptions?
Why can't I place bids or list pens? I just registered.
How to read or write feedback on a user
How to view closed auctions
Why do some bids in the bidding history show two users having the same final bid?
What is a Reserve Auction?
How do I get my User ID and Password?
How do I close a auction before time?
I am the seller of an item. Why do I receive an e-mail
(Daily bidding status) telling me that I am the high bidder when I
am the seller?
How do I list an item?
How do I get support for Java Script?
AOL users:
Click on Members, Click on Preferences, Click on WWW, Click Tab that says Security,
look where it says "Javascript" Make sure it is checked.
Netscape: 3.*
Click on Options, then Network Preferences, then Languages, then find the box titled
Java Script and enable itby checking the box (ie: click inside of it). Then, click OK.
Netscape Communicator: 4.*
Click on Edit, then Preferences, then Advanced (the word, not the plus or minus sign next
to it), then find the box titled Java Script and enable itby checking the box (ie: click
inside of it). Then, click OK.
Internet Explorer Versions Less Than 4.0
Click on View, then Options, then Security, Toggle on "Run ActiveX Scripts" in the Active
Content section, then click "apply" and OK.
Internet Explorer Version 4.0
Go to the View menu, select Options, select security, select custom (for expert users),
push the Settings... button, scroll down to Active scripting, and select Enable.
Internet Explorer Version 5.0
Click on Tools, Internet Options, Click Tab Advanced, scroll down to Java VM and check
Java JIT compiler, click Apply and OK.
We apologize but we are not able to assist in support questions on this matter.
We suggest you contact your system provider or ISP for further assistance on how to get Java
Script support on your system.
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How do I use HTML in my descriptions?
On penbid you can use HTML in your auction descriptions to give a more personal look
to your auctions. However, there are some issues you should be aware of:
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penbid uses an HTML filter on all listings pages, such as
"New Items", Featured Items listing on front page,
all category listings, etc. This means that if you are not
careful when writing your HTML, your description will not be
shown in those listings and will actually decrease your chance
of a succesful auction.
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If you write your HTML incorrectly, your description will look
strange and might actually make the auction appear to not show
at all.
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As a rule of thumb, always set the start date for your auction
at least a couple of hours into the future, so you will have time to
fix any issues with your html.
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All HTML descriptions are your own responsibility, penbid will
not answer support questions regarding errors in HTML
descriptions, so be careful and make sure that your HTML code
is correct before submitting the item.
To get you started, here is an abbreviated list of tags to use:
- <center> - This will center your text across the available space. This tag must be closed by </center>
- <b> - This will make your text bold. This tag must be closed by </b>
- <i> - This will show your text as italics. This tag must be closed by </i>
- <br> - This will add a linebreak to your description, if you want to have more space in your text, just add another <br>
- <font color="blue"> - This will change the color of the text. This tag must be closed by </font>. Available colors are: aqua, black, blue, fuchsia, gray, green, lime, maroon, navy, olive, purple, red, silver, teal, white, yellow.
Make sure that you close all tags that needs to be closed, as shown in the list of tags above.
Also, make sure there are no nesting errors in your code, as shown in the two examples below.
Incorrectly nested tags:
<b><i>Text</b></i>
Correctly nested tags:
<b><i>Text</i></b>
Your HTML must not contain any of the following tags, these tags are on the page already and using them will in many cases make the page fail to load. This will mean that the bidding box at the bottom of the page will not show up which makes it impossible to bid on your auction.
- <html>, </html>
- <body>, </body>
- <script>, </script>
Example Code
<b><font color="blue">History of Item</font></b><br>
This pen has been in the private collection of Charles Dickens and is ...<br>
<br>
<b><font color="blue">Condition of Item</font></b><br>
The pen has minor scratches and appears to have been used frequently ...<br>
<br>
<b><font color="blue">Other Information</font></b><br>
The pen comes with an unused nib, box and a certificate from the
manufacturer stating that this pen is no. 123 out of a limited
production run of 456 pens.
This will produce the following result
History of Item
This pen has been in the private collection of Charles Dickens and is ...
Condition of Item
The pen has minor scratches and appears to have been used frequently ...
Other Information
The pen comes with an unused nib, box and a certificate from the
manufacturer stating that this pen is no. 123 out of a limited
production run of 456 pens.
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Why can't I place bids or list pens? I just registered.
The registration process is first completed when you have received a
registration mail containing a link to a confirmation page. If this process
is not completed you will get the "Account Not Active" error message when
you try to place a bid.
If you haven't completed the registration process you will have to contact penbid support in order to get your account activated. Please send your email to: support@penbid.com with your userID.
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How to read or write feedback on a user.
After completing a transaction both buyer and seller should return to the auction
to enter feedback relating to the transaction.
This builds a profile of feedback and allows future users to read information for both parties.
There are two methods for reading or entering feedback for a buyer or seller.
Method One
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Go directly to the buyer’s area, (click on the buyers sign on the top of the penbid page)
or use this link http://www.penbid.com/Auction/XcAPViewRatings.asp.
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Scroll down to where it say enter a users ID to see the feedback rating.
Here you should enter the user id you want to leave feedback on.
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A rating can be positive, negative or neutral, and always have to have a short comment.
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The more positive feedback generated for you the more penbid medals you get beside your user id.
Method Two
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When viewing an item both seller and bidders are shown by their user name
followed by a rating number in parenthesis. Click on the rating number to
view or enter feedback on this user.
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You may only leave feedback if you are the seller or the winning bidder in the auction.
Based on the ratings received, sellers will receive the symbols in the form of penbid medals,
placed on the item page next to the user ID and the rating number in parenthesis.
This rating number is calculated by subtracting the negative feedback from positive feedback received.
Postive feedback of 5-20 = |
 |
Positive feedback of 21-50 = |
 |
Positive feedback of 51-100 = |
 |
Positive feedback of 101-250 = |
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Positive feedback of more than 250 = |
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How to view closed auctions.
Once an auction closes it will no longer be listed after 48 Hours.
You do however have several methods available to you for viewing the closed auction.
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If you know the lot number, enter this in the field to search on lot number on the front page.
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If you do not know the lot number, you can search for title or description, and choose to include
closed auction. Click on the search bottom on the top of the page or use this link:
http://www.penbid.com/Auction/XcAPSearch.asp
This is also a great way to see what was sold, and at what prices.
For example try to search for "Montblanc" and include closed auctions.
To see all the item you currently bidding on or have bid on click on the buyers
sign on the front page and select the option for "View auctions you have participated in".
When you arrive at the next page click on the drop down menu to select the date
and length of time you would like to search within.
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Why do some bids in the bidding history show two users having the same final bid?
This is because we are using Proxy bidding in the system.
Read more about Proxy Bidding.
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What is a Reserve Auction?
A reserve auction is where a seller puts a minimum price he is
willing to accept to sell the item for. If there is a reserve of
$75 on an items you can only win the item if you bid more than $75.
Read more about reserve and standard auctions.
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How do I get my User ID and Password?
If you forget your ID and or password for penbid you can have a
reminder sent to your e-mail address by going to the Lost Password page.
When prompted, enter your e-mail address (phone number is not required) and an
e-mail will be sent to you within a few minutes containing your
user id and password
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How do I close a auction before time?
You can only modify auctions that have not yet started.
You control all your auctions from the Seller's Resource page.
For more information, we have compiled a Seller's Tutorial.
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Why do I receive an e-mail (Daily bidding status)?
I am the seller of an item. Why do I receive an e-mail
(Daily bidding status) telling me that I am the high bidder when I
am the seller?
The e-mails are being sent to you because you have listed the item as
a reserve auction. Every time the system outbids a bidder, you become the high bidder and receive an e-mail.
Read more about Standard vs. Reserve auctions.
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How do I list an item?
Before you can list items, you must first
register as a seller. After your
registration is complete, go to the
Seller's Resources page. From that
page you will be able to list your items.
We have compiled a Seller's Tutorial, that describes what you need to know as a seller on penbid.
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